6th November 2007

Dear Overmantels,
 
Further to telephone call and just to confirm, the mirror arrived safely and without further incident. I'm delighted with the item. 
 
As a business man, you will know that when things go wrong it's customer service that needs to be brought to the fore - this transaction has demonstrated that your organisation cannot be faulted in that particular. The unfortunate event which accompanied this transaction was dealt with in a thoroughly professional and helpful manner.
 
I would have no hesitation doing business with Overmantels again, and would not hesitate either, in recommending your Company to others.
 
With sincere thanks,
 
Mr Dane